Find answers to common questions about our products and services.
Frequently Asked Questions
How do I place an order?
You can place an order directly through our website by selecting your desired planters and proceeding to checkout. If you encounter any issues, our customer service team is here to help!
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. For wholesale orders, we also offer invoicing options upon approval.
What shipping options are available?
We offer standard, expedited, and overnight shipping from our warehouses in the U.S. and Canada. Choose the option that best fits your needs at checkout.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor your shipment’s progress on our website or the carrier’s site.
Are your planters suitable for both indoor and outdoor use?
Yes, our planters are designed to be versatile and durable for both indoor and outdoor environments. They are crafted from high-quality materials to withstand various weather conditions.
How do I care for my PEX Planter?
To maintain your planter’s appearance and functionality, regularly clean it with mild soap and water. Ensure proper drainage to keep your plants healthy, and avoid placing them in extreme temperatures.
Do you offer custom planter designs?
Yes, we offer custom design services for bulk orders. Please contact our sales team to discuss your specific requirements and receive a personalized quote.
What is your return policy?
We accept returns within 30 days of purchase for products that are unused and in their original packaging. Please contact our support team to initiate a return.
How do I exchange a product?
To exchange a product, please return the original item following our return policy guidelines. Once we receive the returned item, we will process your exchange promptly.
Who is responsible for return shipping costs?
If the return is due to our error or a defective product, we cover the return shipping costs. For other returns, the customer is responsible for shipping fees.